Contact Center Assistant

Job Description:

ExxonMobil is seeking a Contact Center Assistant to join our team in San Jose, California. As a Contact Center Assistant, you will play a crucial role in providing support to our customer service team and ensuring the smooth operation of our contact center. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role.

Responsibilities:- Answering incoming calls and emails from customers and addressing their inquiries or concerns in a timely and professional manner- Routing calls to the appropriate department or individual as needed- Maintaining accurate records of customer interactions and transactions- Assisting with data entry and documentation tasks as required- Collaborating with team members to ensure excellent customer service and adherence to company policies and procedures- Providing support to the contact center team as needed

Requirements:- Adaptability and ability to work in a fast-paced environment- Passion for delivering exceptional customer service- Attention to detail and strong organizational skills- Leadership skills and ability to work well within a team- Excellent communication skills, both written and verbal- Proficiency in Microsoft Office suite and experience with CRM software is a plus

Benefits:- Paid overtime for hours worked beyond regular schedule- Free accommodation for employees relocating to San Jose- Relocation allowance for eligible employees

Working Environment:As a Contact Center Assistant at ExxonMobil, you will have the opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions. You will work in a dynamic and collaborative environment where your contributions are valued and recognized.

Deadline to Apply:Interested candidates should apply by March 31, 2024, to be considered for this position.

Equal Opportunity Statement:ExxonMobil is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and strive to provide equal employment opportunities to all individuals without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.