Contact Center Assistant

Job Description:

Amphenol, a global leader in interconnect solutions, is seeking a Contact Center Assistant to join our team in Fort Worth, Texas. As a Contact Center Assistant, you will play a crucial role in supporting our customer service operations and ensuring a positive experience for our clients.

Responsibilities:- Answer incoming calls and respond to customer inquiries in a professional and courteous manner- Provide accurate information about our products and services- Assist customers with placing orders, processing returns, and resolving any issues or concerns- Maintain customer records and update information as needed- Collaborate with other team members to coordinate responses to customer requests- Follow up with customers to ensure satisfaction and identify opportunities for improvement- Assist with administrative tasks such as data entry, filing, and scheduling

Requirements:- 2 years of experience in a customer service or contact center role- Strong communication skills and the ability to interact effectively with customers and team members- Excellent organizational skills and attention to detail- Ability to work independently and prioritize tasks in a fast-paced environment- Emotional intelligence and the ability to handle difficult situations with empathy and professionalism- A cooperative attitude and a willingness to support team members in achieving common goals- Independent and driven personality traits suited for a dynamic workplace environment

Benefits:- Gym membership- Free food- Employee discounts- A dynamic workplace that values teamwork, fostering innovation, and shared success

Equal Opportunity Statement:Amphenol is an equal opportunity employer and is committed to diversity in the workplace. We encourage applicants of all backgrounds to apply for this position.

Don't miss this opportunity to join a leading company in the interconnect solutions industry. Apply now to become a part of the Amphenol team in Fort Worth, Texas!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.