General Responsibilities Responsible for setting up and closing event bar, inventory and/or ordering of liquor, maintaining a clean and welcoming environment, assisting guests and other staff to provide a positive experience for all. The duties of this job are primarily about making connections with other people. Relationships are formed quickly, informally, and comfortably, and gaining the enthusiasm and cooperation of others. In this job, it is especially important to connect with other people: to meet new and different people on a day-to-day basis, to quickly form relationships, and to use those relationships to get work done. Great attentiveness to other people is required: an ability to read other people, to listen to them, and to empathize with them. Much of the work centers around working with and through other people. The job involves persuading others through gaining an understanding of where they are coming from and using that information to bring them to your desired resolution. Communication is always of a 'selling' rather than 'telling' nature. A lively enthusiasm is necessary.
Supervision Received/Provided This position is closely supervised by the Conference Center Manager.
Essential Duties Greet guests and staff in a friendly, welcoming manner and provide assistance when possible and as requested. Coordinate through staff and management if unable to resolve alone. Responsible for cleaning and maintaining the conference bar including portable bars, floors, carpets, walls, garbage cans, tables, chairs & equipment after each shift and when not in use. Responsible for cleaning and maintaining back of the house areas including the kitchen, back hall, storage areas, drains, shelves, cabinets, counters, storeroom, etc. after each closing and when not in use. Knowledgeable on the operation of all bar equipment, dish machine and appliances as well as upkeep and cleanliness. Report on any discrepancies to maintenance for repair if needed. Knowledgeable on the proper mix and prices for most basic drinks. Maintain the security of the bar to assure the assets of the hotel and guests are protected. Maintain proper cash and credit card handling procedures. Other Duties Attend and participate in all property or department meetings as requested. Responsible for proper use of the time clock at the beginning and end of the shift as well as required lunch break Coordinate and/or assist other departments to meet a guest request Perform special projects based on capabilities and knowledge Responsible for proper key control and following hotel key control policy Job Characteristics/Required Skills: Vacuum carpets, clean windows, clean glassware, clean bar, replace burned out light bulbs, and assure bar meets proper cleanliness and conditions for operation Stock ice, liquor, beer, wine, condiments, mixers, and snacks as needed. Assist clients with specific needs as required Assist caterers as needed At closing, clean the bar, floors, counters, tables, walls, equipment and remove trash as needed. Assist with keeping the walk in cooler clean and organized. Each day is different from the next; especially in personal interactions Fast-paced environment Multiple projects going simultaneously Extremely socially focused Great deal of attention devoted to building and maintaining relationships Warm, empathetic, and helpful Anything but routine decisions must not be made in a vacuum: it is very important to involve others in the process. Most of the information that must be collected before making a decision comes from other people: customers, colleagues, consultants, etc. Required Education/Certifications/Training/Experience Have knowledge of all hotel emergency procedures, especially fire prevention and emergency procedures and be able to train staff in these areas Be familiar with the handling and use of all chemicals and equipment used to carry out the tasks of this position and use protective equipment provided. Report on accidents, injuries, near misses and property damage to supervisor Read and follow the rules and procedures provided in the employee handbook Technical Skills and Abilities Must be able to operate commercial dish machine, vacuum, carpet cleaner and similar commercial equipment used to maintain the hotel Be familiar with or capable of learning the computer systems and electronic machines used to carry out the tasks of this position Benefits of working at Stoney Creek Hotels Paid Onboarding Paid Training 401k plan with Safe Harbor Match eligible for the first open enrollment after 90 days Paid Holidays for holidays worked (double time!) Hotel room discounts Opportunities for career progression A thriving culture that provides genuine hospitality The ability to own and empower your work Join a great team of like-minded individuals who work hard and smart at the same time If you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above: Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policy eligible the first of the month following 60 days of employment Paid vacation and sick leave
