Concierge - Mesa, AZ Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands . We are passionate advocates of aviation, empowering people with the freedom of flight . As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career . We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one . Your success is our success .
Description JOB SUMMARY : Responsible for the care and comfort of customers, providing a unique customer experience based off individual preferences . Serves as the customer's on -site resource for hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit . Welcomes visitors, employees and customers and directs them to the proper contact . The Concierge engages in numerous face -to -face, telephonic and written exchanges throughout the course of their responsibilities . The anticipated effect is to help nurture a strong desire in the customer to return to the Textron Aviation Service facility . The concierge is a key liaison -building asset to management and enlightens management of concerns, trends and insight gained through customer interactions .
JOB RESPONSIBILITIES : Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas Provide strong customer coordination to ensure excellent service to all customers . Follows proper phone procedures and etiquette, no cold transfers . Ensure refreshment area is clean and stocked Greet customers in a friendly and consistent manner Provide customers with assigned work spaces and internet access information, as requested Provide customer assistance in obtaining reservations for transportation, lodging, meals etc . and negotiate corporate discounted rates . Offer information on local attractions, restaurants, and events in the area Oversees utilization of courtesy car, per approved standard operating procedure Ensures all visitors sign in and wear corporate approved visitor badge Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers . Continuously maintain Salesforce customer preferences data, survey and input Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Representative's for each departing customer Create/cancel single and multi -line purchase orders, including the need to add recover fees (i .e . Paint Supplies, Travel Expenses, Pilot Fees . . . ) Process SAO requests and scanned document files from IOS Facilitate initial and recurring training of employees in the Concierge position . To include but not limited to Salesforce, FlightAware FBO Toolbox and other necessary procedures . Qualifications EDUCATION : High school diploma or equivalent .
EXPERIENCE : Minimum 3 years customer serviceor relative administrative experience required . EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law .
Recruiting Company: Textron Aviation
Primary Location: US-Arizona-Mesa
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 05/07/2024, 3:43:30 PM
Job Number: 323225
