Computer Operator: Generalist

"This role is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment. They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements, performing I/O (tape and print) duties where appropriate and batch management when required. Performs multiple repetitive tasks or multi-step processes. Skills:Environment:Expertise in one main activity (equipment, machine, operation, process steps). Awareness of work done by team members or interrelated activities.Communication/Negotiation:Exchanges job or activity related information through listening, clarification and understanding.Problem Solving:Use standard tools, techniques, procedures to identify routine problems, and select appropriate actions to solve problems. Structured analysis and interpretations may be required.Contribution/Leadership:Performs a variety of assigned tasks and works within well established procedures. Work is subject to general review. May provide practical assistance.Impact on Business/Scope:Accountable for individual results. Work output has immediate affects on work-team or department results."