Job summary
The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.Well-versed in hotel-brand standards, guest expectations, and the unique characteristics of the hotel and local area.Ability to perform job function with attention to detail, speed, and accuracy.
Job seniority: entry level
Responsibilities
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.• Maintain high standards of personal appearance and grooming.• Comply at all times with Aimbridge Hospitality standards and regulations.• Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.• Greet and seat guests at appropriate tables in a timely manner.• Clear, clean, and reset tables/hotel spaces per client request or management instruction.• Ensuring that bar, food, and service areas are stocked, organized, clean, and neat.• Accommodate any special requests made by a guest or offer appropriate alternatives.• Communicate with all departments regarding in house VIPs and any special requests/needs.
Requirements
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.• Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.• High School diploma or equivalent and/or experience in a hotel or a related field preferred.• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays.• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property.• Must be able to obtain and provide Food Handlers card as required by city/county/state.• Understanding of hotel products and guest services.• Demonstrates a positive attitude and a desire to be of service to others.• Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
Key Skills Needed
• Attention to detail• Speed and accuracy• Positive attitude• Customer service• Basic math skills• Reading comprehension• Written communication• Patience and diplomacy
Benefits
• Medical, Dental, and Vision Coverage• Short-Term and Long-Term Disability Income• Term Life and AD&D Insurance• Paid Time Off• Employee Assistance Program• 401k Retirement Plan
