NetVirta is in the business of satisfying the world's desire for better-fitting products. Since our MIT origins in 2008, we've partnered with medical professionals to provide patients with custom-fit orthotics, sporting goods brands to equip NFL & NCAA players with custom-fit helmets, and fashion brands like Victoria's Secret to ensure shoppers are happy with the fit of their online purchases. All of this is enabled by our world-class, smartphone-based 3D body scanning technology, commercially known as CurveCapture® (medical) and Verifyt® (retail).About the role:We're seeking a passionate and strategic Community Director to join our team to lead our consumer-facing efforts. As our Community Director, you will own, develop, and execute our community strategy that aligns with our company goals. If you are a natural networker who thrives on building relationships and driving community engagement, then keep reading.This is a collaborative position that also requires a high degree of independent work due to the nature of our small team. The Community Director will report to the Director of Growth.ResponsibilitiesDevelop and implement community engagement strategies to foster relationships, build brand loyalty, and drive advocacy.Lead a team of community managers and ambassadors, providing guidance and support to achieve community goals.Establish and enforce community guidelines and standards to maintain a positive and inclusive environment.Monitor community platforms and channels, responding to inquiries, feedback, and concerns in a timely and professional manner.Cultivate relationships with key community stakeholders including customers, advocates, and influencers.Collaborate cross-functionally with other facets of the marketing team (Influencer, Content, Growth, Digital) to inform strategic decision-making and drive product innovation based on market insights and customer feedback.Analyze community data and metrics to measure engagement and sentiment, making data-driven decisions to improve community experiences.Stay informed about industry trends, best practices, and emerging technologies in community management to drive innovation and excellence.Manage community budgets and resources, prioritizing initiatives for maximum impact.Preferred Skills & ExperienceBachelor's degree in marketing, communications, or related field.8-10 years of experience in community management or related role.3 years of management experience, experienced in managing and collaborating with all community stakeholders.Strong leadership and team management skills.Possess organization skills to ensure effective management and high levels of engagement of the entire community.Excellent communication and interpersonal abilities.Experience with community management platforms and tools.Analytical mindset with the ability to interpret data and make data-driven decisions.Natural networker who sees opportunity and possibility everywhereProven track record in building communities and possess a strong network.Willing to travel to host or attend community events and gatherings.BenefitsYour choice of comprehensive benefits for you and your family's health, dental, visionPaid time off for federal holidaysCompetitive pay, stock options, and annual bonus eligibilitySignificant opportunity for promotion or additional responsibilities as the company grows rapidlyOffice location in the heart of Boston with convenience to the MBTA linesWork at the cutting edge of high technology that will reshape consumer e-commerce experienceCasual dress and fun office atmosphereIf you're looking for an exciting career that provides you an opportunity to revolutionize the world of fashion, eCommerce, and 3D, join us!
