The Communication Specialist/Technician, under the supervision of the Communication Center Supervisor, is responsible for the coordination of air and ground transports, office/clerical tasks, and preliminary billing tasks. Overall communications are via phone, radio, verbal, text and written word. The Communication Specialist/Technician will be able to think and function independently as well as project a positive image as a customer representative at all times.
Operations
* Utilizes all modes of communication to promote, maintain, and enhance air and ground operations.
* Obtains patient information from a variety of sources.
* Composes clinical crews and notifies flight crews, gathers patient equipment needs, coordinates arrivals at the airport and/or hospital.
* Demonstrates Flight/Unit following via radio and/or land-line contact to maintain awareness of aircraft/unit location for notification of flight/unit diversions and/or overdue aircraft/units, as well as to promote safe patient care missions.
* Notifies receiving hospital and ground transport of ETAs.
* Skilled in the current systems utilized in the communication center.
* Assists with orientation of new Communication Specialists/Technicians.
* Navigation techniques/terminology, transport following, and map skills.
Documentation
* Utilizes the dispatch software for data entry, reports, and statistical retrieval.
* Obtain prior authorization as needed and prepare long distance flight quotes.
Compliance/Safety
* Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
* Completes all company mandatory modules and required job specific training in the specified time frame.
* Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
* If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
Education
High School Diploma or GED- Required
Certification & Licensures
Guardian Air Transport:
Current IAMTCS Certification (within 2 years of hire) - Required
Heartsaver or RQI/BLS (American Heart Association) - Preferred
Guardian Medical Transport:
BLS (American Heart Association) - Preferred
Experience
EMS/Medical background- Preferred
Dispatching experience- Preferred
Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.
