Commercial Lines Insurance Account Manager

High and Rubish Insurance Agency is a well-established, independent agency in Chapel Hill, NC looking for a career-oriented individual to join the agency as a commercial lines account manager.PRIMARY ROLE:Day-to-day maintenance and servicing of assigned commercial lines accounts, including but not limited to:Maintaining a high level of client service and satisfactionMarketing and placement of renewal accounts as appropriateAchieving agency account retention goals through proactive account rounding, upselling of limits and coverages, and by providing extraordinary client serviceDUTIES (including but not limited to):Applying problem-solving techniques to various issues concerning cancellations, claims, renewal issues, and carrier issuesBuilding and maintaining relationships with customers, marketing representatives, and underwriters to help our team growMaintaining and updating client files to ensure proper documentation by processing all policies, endorsement changes, invoices, binders, certificates of insurance, documentation, activities, etc.Responding to client inquiries, incoming e-mail, mail, and company requests in accordance with agency guidelinesParticipating in courses for insurance/sales skills. Maintaining current knowledge of underwriting requirements of carriers. Keeping current with industry trends by reading appropriate journals and company bulletins.QUALIFICATIONS & EDUCATION:Appropriate state license(s). Minimum 3 years' insurance or equivalent experience preferred.Customer service, sales and problem-solving experience a plus.Excellent time management, organizational, and verbal and written communication skillsHigh degree of self-motivation and self-direction