The Collections Specialist I monitors incoming payments by properly tracking them into the system to maintain accurate records. This position will also maintain department databases and spreadsheets to insure accurate and on time collections are received and processed
· Responsible for managing and collecting a minimum of $10 million of receivables up to $30 million maximum.
· Responsible for timely collections of smaller customer accounts with a medium difficulty ranking
· Researching short pays daily or at bare minimum weekly by running a balance due report and looking at remittances and invoices and work with other departments on miles, rates, fuel, and accessorials and customer to resolve.
· Maintain payment databases and spreadsheets-updating information as needed. This includes collections and accounting software, spreadsheets, and Transportation Management Systems.
· Communicate with customers to request payment and arrange payment plans based on collections software workflow and collection strategies.
· Collect payment information from customers and accurately record it into collections software.
· Update customer accounts in collections and accounting software, spreadsheets, and Transportation Management Systems based on payment or contact information.
· Handle customer disputes in order to confirm valid charges or propose adjustments.
· Calls and/or correspondence with customers based on the workflow created within collections software.
· Accountable for reducing delinquency for assigned accounts and providing detailed updates for those accounts on a weekly basis.
· Perform other assigned tasks and duties necessary to support the department.
· Enlist the efforts of sales, operations, billing and other departments when necessary.
· Communicate effectively with team members and other departments to resolve customer issues and keep customer accounts current with up-to-date information.
· Research and resolve paperwork, billing, and collections issues as they arise.
· Respond to customer requests within 24 hours of receipt.
· Assist Credit & Collections Manager as needed.
Strong attention to detail. Goal oriented. Ability to prioritize and manage multiple responsibilities. Ability to employ deductive reasoning and critical thinking skills. Excellent verbal and written communication skills. Basic knowledge of Microsoft Office Suite. Must be able to work in a team environment. Strong time management skills · Associates degree in Accounting, Finance or similar field required. 1 year of relevant work experience may be substituted for each year of education required.
· Higher education a plus.
· Preferred: Transportation, Logistics, and/or Supply Chain experience.
· TMW, Great Plains, and/or AS400 experience preferred.
· 3+ years experience in Customer Service.
Competitive Compensation
Covenant's compensation philosophy's intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $32,640.10-$45,838.52
Pay Grade: 3
Competitive Compensation
401(k) match, Serious Health Condition Pay
Full Health Benefits Package
Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off
Holidays, Birthday, Wellness Day, Vacation & Sick Time
Cultural Perks
Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
Covenant Logistics is an Equal Opportunity Employer
M/F/Disability/Veteran
VEVRAA Federal Contractor
