Collections Rep. II Location Bremerton, WA : About Us Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.
At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.
About the Role Kitsap Credit Union is hiring a full-time Collections Representative II to work out of our East Bremerton, WA location. The Collections Representative II will identify delinquent accounts and establish an effective means of communication with members, attorneys and internal staff. Handle exception accounts, escalated situations and support collection staff acting as a liaison between collectors and supervisor.
Quick Facts Reports to: Accounts Control Manager
Employment Type: Full-time, hourly, non-exempt, in-person/hybrid
Salary Range: $25.90 - $38.84/hr depending on experience
Bonus Target: 5% potential incentive of base pay
Working Hours: Monday - Friday 9am - 5pm, Saturday 9am - 1pm, 8.5hr shifts, 40hr work week
Grade: 8BC
Industry: Banking
What you will do Work independently and as a team member with ownership of collection queues, managing high call volumes. Maintain a high level of confidentiality within the accounts control function and administrative offices relative to any information received directly or indirectly at all times. Take on ownership and responsibility of more complicated accounts and escalations. Work with attorneys to report on legal cases and communicate progress with other collectors. Negotiate pay offs, settlements, and conduct analysis on Troubled Debt Restructured (TDR) loans according to Kitsap Credit Union guidelines using decision making authority. Review and analyze all loan workout requests from the membership and make appropriate recommendations to Accounts Control Supervisor. Coordinate with all levels of management helping guide the underwriting process based upon past collection activity. This role may be right for you if you enjoy working with customers and internal stakeholders to find solutions. Your previous employers praise your ability to keep accurate records, understand parameters, and work with stakeholders. Your previous co-workers talk about your ability to connect with customers and negotiate on both their and the institutions' behalf. Your friends consider you easy to talk to, and your family is proud of your ability to stay focused, even amid adversity.
Basic Qualifications High School diploma or GED. Three plus years of progressive collections experience including post charge off, high risk, deficiency balances, and real estate collections. Comprehensive knowledge of local, state and federal regulations including the Washington State Foreclosure Fairness Act, Consumer Financial Protection Bureau (CFPB) rules and regulations. Preferred Qualifications Proficiency with Microsoft Office applications. Ability to handle heavy workload with time constraints and deadlines. Strong verbal and written communication with negotiation skills. Ability to work with members and attorneys in stressful and high-pressure situations Our Values Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.
Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.
Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.
Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.
What We Offer Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:
Careers | Kitsap Credit Union (kitsapcu.org)
Free onsite parking Annual time off and sick time accrued 10 Paid holidays 1 Personal day Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance Employee Assistance Program Choose from a PPO medical plan or a High Deductible with a Health Savings Account 3% KCU funded Safe Harbor Contribution to your 401K KCU will match up to 2% of your 401K contributions All 401K contributions are 100% vested Potential annual incentive in all roles within Kitsap Credit Union Tuition reimbursement 8 hours of paid volunteer time off Discounts on KCU's products and services Paid Care.com membership including back up childcare reimbursement Paid Rethink Care subscription, a personal wellness and professional resilience program We believe in the power of belonging - it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.
We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees. If this is the kind of organization, you're looking for.
****** Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** #IND
