Job Description
General Purpose & Essential Duties:
The Accounting Director leads accounts receivable and collections efforts and oversees the entire billing and collection process including but not limited to invoicing, customer billing inquiries, cash application, and collections processes. The Accounting Director will delegate, supervise, and participate in accounting team tasks, oversee the recording, tracking, and reporting of financial information, and ensure that the department operates efficiently without sacrificing accuracy.
Oversee team of Billing, AR, and Collection Specialists, ensuring accurate and timely invoicing and tracking of accounts receivable aging by customer and revenue type
Responsible for hiring and onboarding of new team members, new hire and ongoing training of Billing , AR & Collection Specialists
Develop and execute the accounts receivable to collection strategic process to align with overall business goals
Create, enforce, and improve standard operating process documentation and business maintenance strategies as related to receivables
Manage vendor relations, and service level agreements for the AR & Collections team.
Review customers information, reconcile discrepancies, and ensure customers are properly billed
Monitor monthly invoicing and money collection processes to ensure timely collection of payments
Responsible for direct interaction with customers regarding their billing and outstanding invoices, propose payment arrangements, and find ways to minimize companys potential loss of income
Develop and implement accounts receivable KPIs for the department to measure success of Billing and AR Specialists and track their performance on periodic basis
Ensure compliance to companys invoicing and collections policies and procedures
Prepare and present periodic reports of invoicing and collections views and KPIs that support short-term and long-term business decisions
Collaborate with other departments to assess current service levels and understand requested program improvements and enhancements
Recommend new ways to streamline processes and use of systems that will help reduce complexity, while increasing efficiency
Develop and maintain records necessary for auditing purposes; provide copies of all requested files, documentation, and reports to state and internal auditors as needed
Motivate and encourage team members and assess potential talented individuals for career development
Required Skills, Abilities, Education & Experience:
Excellent leadership and supervisory skills
Excellent organizational and time management skills
Excellent analytical skills and high attention to detail
Excellent verbal and written communication skills
Ability to take control, assist in de-escalating, and remain calm in a sometimes stressful environment
Accountable to finish assignments on or before expected deadlines
Advanced computer skills in MS Office, accounting software, and databases
Hands on experience with billing and collection systems and tools
Ability to accurately process numerical data
Ability to work accurately and independently
High level of confidentiality
Bachelors degree in accounting, finance, or related field
3-5 years of supervisory experience as an invoicing and/or collections manager
1-2 years of accounting/month end close or financial reporting experience
Recent accomplishments in finding ways to improve companys cashflow by creating a strategy to optimize invoicing and collection process and improve outstanding aging balances
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