Job Summary
Under the direction of the department manager(s), develops and conducts job specific training programs for employees and students related to departmental use of computer systems, applications, operations, and workflow. Monitors progress of trainees and reports to manager on individuals' progress. Monitors and documents employees' competencies. Depending on the department, some travel with occasional overnight stays may be required. May perform and enter results for waived complexity tests and may load specimens on instrumentation for moderate complexity tests depending on location.
ESSENTIAL FUNCTION:
1. Conduct group and one-on-one training sessions for all new employees, existing employees, and students as needed.
2. Develop, implement and document methods to monitor and report performance competency, training progress and progress toward complete of career ladder promotions.
3. Work with department manager(s) and corporate training to develop standardized, measurable training programs for new and existing employees.
4. Work with manager(s) to develop, schedule, coordinate, implement and monitor training for employees when processes or systems change.
5. Develop and implement systems and programs designed to measure/evaluate individuals' competencies relating to specific career ladder positions.
6. Assist within department as directed by manager(s) as appropriate.
7. Ensure all staff is aware of and attend mandatory compliance, quality and staff training, when assigned by Manager(s).
8. Under direction of department manager(s) ensure specified quality indicators and monitors are correctly measured, and provide appropriate feedback and retraining to trainees and staff.
9. Serve as subject matter expert to represent assigned department in cross departmental meetings, work groups and the development of relevant policies and procedures. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Minimum Qualifications
MINIMUM EDUCATION:
• High School diploma or equivalent.
MINIMUM EXPERIENCE:
Meet one of the following:
• Two (2) years directly relevant experience within TriCore Reference Laboratories.
• One (1) year directly relevant experience within TriCore Reference Laboratories plus completion of relevant education such as a Bachelor or Associate degree.
• Three (3) years directly relevant experience elsewhere.
Note A: For positions in a Hospital Lab, Branch Lab or Patient Care Center, experience must include phlebotomy/Clinical Lab Assistant experience.
Note B: If the Department Trainer is required to train and help cover at Sandia National Labs, an ASCP phlebotomy certification or qualified phlebotomy certificate is required and/or must be obtained within 30 days.
PREFERENCES:
• Training experience, completion of a relevant adult education training program.
IMMUNIZATION REQUIREMENTS:
Prove immunity to Hepatitis B or be immunized or sign a waiver refusing hepatitis immunization. Provide documentation of a PPD test conducted not more than 90 days prior to date of hire or have a PPD test conducted.
IN DEPARTMENTS/LOCATIONS WITH DIRECT PATIENT CONTACT: Prove immunity or be eligible to receive rubella, rubeola and varicella immunization.GENERAL REQUIREMENTS:
1. Basic knowledge and understanding of effective training methodologies.
2. Ability to effectively deliver training in a group or individual setting.
3. Ability to develop and maintain standardized, measurable training and competency records.
4. Effective communication and interpersonal skills: including the ability to write training materials, letters and other materials and the ability to effectively communicate in both group and individual settings.
5. Effective listening skills.
6. Effective organizational and time management skills.
7. Ability to maintain confidentiality.
8. Basic PC competency.
9. Able to work effectively independently or in a team setting.
10. Ability to use a variety of mediums for training (lecture, video, handouts, discussion).
11. Must be flexible in scheduling. Willing to work weekends and evenings as needed for training purposes.
12. Conduct department tours, cross training and demonstrations for individuals outside of the department as needed or requested.
13. Cross train in other departments to ensure proficiency in training.
14. Ability to do some travel with occasional overnight stays as required.
15. Eligible to work in a health care facility as provided by the New Mexico Caregivers Criminal History Screening Act or other applicable law.
16. Valid driver's license. Good driving record. Must be insurable by lab insurance carrier if required by location.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
