At Washington Radiology , our service-based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion, and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.
If you would like to join a dynamic team dedicated to best-in-class quality and service excellence, we would like to speak with you.
Location: This position will manage both the Olney, MD and Greenbelt, MD centers. To contribute to the overall success of Solis operations by overseeing all departments within the Washington Radiology Clinic; having ultimate accountability and responsibility in managing clinic staff and the daily operations. The Center Director is instrumental in defining the goals, budget and performance standards for the clinic and communicating it to staff. The Director must work effectively with physicians, patients, staff and public and external agencies, setting a standard of outstanding customer service.
RESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES: Supervise daily operations of medical records, front desk, CAD/Reports, and technologists; Responsible for the review of patient scheduling needs (diagnostic appointment slots, screening slots, and procedure availability) and necessary changes; Ensure all incomplete exams are scheduled/followed through with: Process all exams needing additional information. Ensure medical releases are provided to imaging facilities requiring prior mammogram films for patients, as requested by the radiologist; Review delinquent exam report each calendar month, documenting and notifying delinquent patients; Track pathology outcomes for needle localizations and BI-RADS 4 & 5 exams and verify information entered in the RIS; Oversee ordering of supplies for all procedures, including ultrasound-guided biopsies, needle localizations, stereotactic biopsies, and ductograms, as well as office supplies necessary for the center; Act as point of contact for patients and referring physician offices for all concerns relating to patient scheduling and treatment, quickly responding to any complaints or concerns; Coordinate service and preventative maintenance of equipment. Monitor and gather data on equipment malfunction, associated downtime, and document effects on patient care; Oversee the compliance and documentation necessary for obtaining and maintaining state/MQSA mammography license; Monitor center employees with regard to work performance and attendance and take appropriate steps to ensure Solis standards are being met; Monitor staffing levels and ensure appropriate coverage relative to budgetary guidelines; Effectively communicate procedures to patients and educate them about the role of regular mammography in preventative breast health; Ability to effectively communicate with an individual and group basis to pertinent individuals. SKILLS/QUALIFICATIONS: Certification by ARRT in Mammography preferred but not required; Minimum of 5 years healthcare industry experience; Minimum of 2 years supervisory experience; The ability to interact with staff at all levels in a fast paced environment, typically under pressure, while remaining flexible yet focused; Demonstrated high level of confidentiality and professionalism; Demonstrated outstanding service skills with both internal and external customers; Ability to read, write and comprehend medical terminology; Ability to apply common sense understanding in order to carry out detailed and sometimes complex, written or oral instructions; Knowledge of database software and Radiology Information Systems software, Sectra preferred
