Client Support Specialist - Work From Home

We are currently seeking a Client Support Specialist to join our team at WeWork in San Antonio, Texas. This is a part-time position that allows you to work from home, providing remote support to our clients. As an Associate Level role, we require a minimum of 2 years of experience in a similar customer support role.

Responsibilities:- Provide excellent customer service by assisting clients with inquiries, issues, and requests via phone, email, and chat- Troubleshoot technical problems and escalate to the appropriate teams when necessary- Maintain accurate records of client interactions and transactions- Collaborate with other departments to ensure a seamless client experience- Identify opportunities for process improvement and contribute to enhancing our client support procedures- Stay up-to-date on company products, services, and policies to effectively answer client questions

Requirements:- Hardworking and passionate individual who is dedicated to providing top-notch client support- Strong analytical and strategic planning skills to effectively address client needs- Excellent communication skills, both written and verbal- Ability to work independently and manage time effectively in a remote work environment- Familiarity with CRM software and ticketing systems is a plus- High school diploma or equivalent required, Bachelor's degree preferred

Benefits:- Parental leave for new parents- Employee discounts on WeWork services- Remote work flexibility, allowing you to work from the comfort of your own home

Working Environment:At WeWork, we encourage creativity and value fresh ideas and inventive solutions. Our team is collaborative and supportive, working together to achieve our goals while maintaining a positive and inclusive work culture.

Deadline to apply: May 7, 2024

Equal Opportunity Statement:WeWork is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.