Job Description:
We are seeking a skilled Client Support Representative to join our team at Apache, a leading tech company based in Dallas, Texas. This is a part-time position with the flexibility to work from home. As an Associate Level Client Support Representative, you will be responsible for providing exceptional customer service to our clients while being independent and resourceful in problem-solving.
Responsibilities:- Respond to client inquiries via phone, email, or chat in a timely and professional manner- Troubleshoot and resolve client issues to ensure satisfaction and retention- Maintain accurate records of client interactions and transactions- Collaborate with internal teams to address client needs and improve overall service delivery- Identify opportunities to upsell or cross-sell products and services to clients- Stay current on company products, services, and policies to provide accurate information to clients- Provide leadership and mentorship to junior team members- Adapt quickly to changes in client needs or company processes
Requirements:- 2 years of experience in a customer service or client support role- Strong communication and interpersonal skills- Ability to work independently and be resourceful in problem-solving- Leadership skills to guide and support team members- Adaptability to navigate changes in client needs and company processes- Bachelor's degree in a related field preferred- Experience working from home is a plus
Benefits:- Free accommodation for eligible employees- Life insurance coverage- Parental leave for new parents- Recognition and rewards based on performance and merit
Equal Opportunity Statement:Apache is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.
Deadline to apply: ********
If you meet the requirements and are passionate about providing top-notch client support, we encourage you to apply for this exciting opportunity with Apache. Join our team and help us deliver exceptional service to our clients while enjoying the benefits of a supportive and flexible work environment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
