Job Description:
Capital One Financial is seeking a dedicated and energetic Client Support Representative to join our team in Philadelphia, Pennsylvania. As a part-time Associate Level role, the Client Support Representative will be responsible for providing exceptional customer service and support to clients, ensuring their needs are met and issues are resolved in a timely and efficient manner.
Responsibilities:1. Act as the primary point of contact for clients, answering inquiries, resolving issues, and providing information about products and services.2. Maintain a positive and professional attitude when interacting with clients, ensuring their satisfaction and building long-lasting relationships.3. Collaborate with internal teams to address client needs and concerns, escalating issues as necessary.4. Process client requests, such as account changes, transactions, and account updates, accurately and in a timely manner.5. Document client interactions and feedback to improve customer service processes and procedures.6. Stay informed about industry trends, products, and services to better assist clients and provide expert advice.7. Uphold the highest standards of ethical conduct and integrity in all client interactions.
Requirements:1. Minimum of 2 years of experience in customer service or client support.2. Energetic and dedicated personality traits, with a strong commitment to providing exceptional customer service.3. Excellent decision-making and teamwork skills, with the ability to work effectively in a fast-paced environment.4. Strong communication and problem-solving abilities.5. Proficiency in Microsoft Office and other relevant software applications.
Benefits:- Relocation allowance for qualified candidates- Company transportation for commuting to and from work- Disability insurance for added peace of mind
Equal Opportunity Statement:Capital One Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by federal, state, or local law. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
Deadline to apply: May 11, 2024
Join our team at Capital One Financial and make a difference in the lives of our clients every day. Apply now to become a Client Support Representative in Philadelphia, Pennsylvania!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
