Client Support Representative

Job Description:

Harley-Davidson is seeking a passionate and dedicated Client Support Representative to join our team in Indianapolis, Indiana. As an entry-level position, this role is perfect for individuals who are looking to kickstart their career in customer service and support. The Client Support Representative will be responsible for providing exceptional service to our clients, addressing their inquiries and concerns with professionalism and efficiency.

Responsibilities:- Serve as the first point of contact for clients, addressing their questions and concerns via phone, email, and live chat- Provide accurate and timely information about products, services, and company policies- Assist clients with troubleshooting technical issues and guide them through problem-solving steps- Research and resolve client complaints in a timely manner, escalating to the appropriate department if necessary- Document all client interactions and keep detailed records of inquiries and resolutions- Collaborate with other team members to improve processes and enhance the overall client experience

Requirements:- High school diploma or equivalent- Strong communication skills and a friendly, customer-focused attitude- Ability to make decisions quickly and efficiently- Proficiency in conducting research to find solutions to client inquiries- Basic computer skills and familiarity with customer service software- No prior experience required, training will be provided

Benefits:- Remote work flexibility- Relocation allowance for eligible candidates- Employee discounts on Harley-Davidson products

Working Environment:Join a team that is dedicated to pushing the boundaries of innovation in the automotive industry. Work alongside industry leaders and contribute to cutting-edge ideas and solutions that set us apart from the competition.

Deadline to Apply:Interested candidates should submit their applications by May 15, 2024.

Equal Opportunity Statement:Harley-Davidson is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, disability, sexual orientation, or national origin.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.