Job Description:
Booking.com is seeking a passionate and dedicated Client Support Officer to join our team in Phoenix, Arizona. As an Entry Level Client Support Officer, you will be responsible for providing exceptional customer service to our clients, building strong relationships, and ensuring client satisfaction.
Responsibilities:1. Respond to client inquiries via phone, email, and chat in a timely and professional manner.2. Assist clients with booking accommodations, resolving issues, and providing support throughout their stay.3. Collaborate with internal teams to resolve client concerns and ensure a seamless experience.4. Identify opportunities for innovation in client support processes and procedures.5. Negotiate with clients to find mutually beneficial solutions to any issues that may arise.6. Maintain accurate records of client interactions and feedback.7. Provide proactive support to clients to anticipate and address their needs.8. Participate in training and professional development opportunities to enhance your skills and knowledge.
Requirements:1. Bachelor's degree in Hospitality Management, Business Administration, or related field.2. 1 year of experience in customer service or client support.3. Excellent communication and interpersonal skills.4. Strong problem-solving abilities and attention to detail.5. Ability to work in a fast-paced environment and prioritize tasks effectively.6. Passion for providing exceptional customer service and dedication to client satisfaction.7. Innovative mindset and willingness to explore new solutions.8. Strong negotiation skills to resolve client issues effectively.
Benefits:1. Visa sponsorship for qualified candidates.2. Retirement plan options.3. Dental insurance coverage.
Working Environment:At Booking.com, we believe in building strong relationships with colleagues, clients, and partners. As a Client Support Officer, you will have the opportunity to collaborate with a diverse and dedicated team to deliver the best possible service to our clients.
Deadline to Apply:Interested candidates should submit their application by March 30, 2024.
Equal Opportunity Statement:Booking.com is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
