Client Support Officer

Job Description:

We are seeking a reliable and confident Client Support Officer to join our team at Razorpay in New York City. As an entry-level position, we require at least 1 year of relevant experience in customer service or a related field. The ideal candidate will possess excellent presentation and research skills, as well as the ability to prioritize quality in all aspects of their work.

Responsibilities:1. Provide exceptional client support through various channels such as phone, email, and chat.2. Address client inquiries, resolve issues, and escalate complex cases to the appropriate team members.3. Conduct thorough research to provide accurate information and solutions to clients.4. Collaborate with other departments to ensure client needs are met in a timely and efficient manner.5. Assist in training new team members on client support processes and procedures.6. Maintain accurate records of client interactions and follow-up activities.

Requirements:1. 1 year of experience in customer service or a related field.2. Strong presentation skills and the ability to effectively communicate with clients.3. Excellent research skills to provide accurate and relevant information.4. Reliable and able to work independently as well as part of a team.5. Confidence in handling challenging client interactions with professionalism.6. Bachelor's degree in a related field preferred.

Benefits:1. Visa sponsorship for eligible candidates.2. Paid overtime for additional hours worked.3. Opportunities for training and professional development to further your career.4. A supportive working environment that prioritizes quality in all aspects of work, products, and services.

Equal Opportunity Statement:Razorpay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.

Deadline to apply: ********

If you meet the requirements and are looking for a part-time opportunity as a Client Support Officer, we encourage you to apply and join our team at Razorpay in New York City!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.