Job Description:
Yum Brands is seeking a motivated and experienced Client Support Manager to join our team on a part-time, remote basis in San Diego, California. As a mid-to-senior level professional with at least 8 years of experience, you will be responsible for managing client relationships and providing exceptional support to ensure client satisfaction and retention.
Responsibilities:- Serve as the main point of contact for clients, addressing their needs, concerns, and inquiries in a timely and professional manner.- Build and maintain strong, long-lasting client relationships through regular communication and follow-ups.- Collaborate with internal teams to ensure the timely delivery of solutions and services to clients.- Analyze client feedback and data to identify trends, opportunities for improvement, and areas for growth.- Develop and implement strategies to increase client satisfaction, retention, and overall success.- Provide training and guidance to clients on utilizing our products and services effectively.- Monitor client performance metrics and key performance indicators (KPIs) to measure success and identify areas for improvement.- Stay up-to-date on industry trends, best practices, and technologies to continuously improve client support processes.
Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field.- Proven experience in client support or account management, preferably in the technology or SaaS industry.- Excellent communication skills, both written and verbal.- Strong problem-solving and analytical skills.- Ability to work independently and collaboratively in a remote team environment.- Driven and adaptable personality traits.- Strong planning and analysis soft skills.
Benefits:- Retirement plan.- Paid sick leave.- Relocation allowance.
Working Environment:Yum Brands is committed to environmental responsibility and sustainable practices. Our team is dedicated to making a positive impact on the environment and the communities we serve.
Deadline to apply: May 18, 2024
Equal Opportunity Statement:Yum Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
