Job Description:WellCare Health Plans is seeking a Client Support Manager to join our team in Austin, Texas. In this mid-to-senior level role, the Client Support Manager will be responsible for managing client relationships and ensuring that client needs are met in a timely and efficient manner. The ideal candidate will have at least 8 years of experience in a client support role, and possess a strong drive to excel in a fast-paced and dynamic environment.
Responsibilities:- Manage client relationships and serve as the main point of contact for client inquiries and concerns- Provide exceptional customer service to clients, ensuring that their needs are consistently met- Coordinate with internal teams to address client issues and find solutions to client challenges- Develop and maintain a deep understanding of the company's products and services in order to effectively communicate with clients- Identify opportunities for improvement in client support processes and make recommendations for enhancements- Monitor and analyze client feedback to identify trends and areas for improvement- Collaborate with cross-functional teams to ensure a seamless client experience- Stay up to date on industry trends and best practices in client support
Requirements:- 8 years of experience in a client support role- Proven track record of building and maintaining strong client relationships- Resourceful and driven with a passion for delivering exceptional customer service- Strong soft skills, including innovation and teamwork- Excellent communication and interpersonal skills- Ability to work effectively in a fast-paced and dynamic environment- Bachelor's degree in Business Administration, Marketing, or related field preferred
Benefits:- Company transportation- Free accommodation- Dental insurance- Opportunities to give back to the community through corporate social responsibility initiatives
Equal Opportunity Statement:WellCare Health Plans is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law.
Deadline to apply: ********
If you meet the requirements and are excited about the opportunity to join our team as a Client Support Manager, we encourage you to apply before the deadline. We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
