Job Description:
NiSource is seeking a part-time Client Support Associate to join our team in Indianapolis, Indiana. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to jumpstart their career in customer support.
Responsibilities:1. Act as the first point of contact for clients, providing exceptional customer service and support via phone, email, and in-person interactions.2. Assist clients with inquiries, concerns, and issues, ensuring prompt resolution and overall satisfaction.3. Maintain accurate records of client interactions and transactions in the company database.4. Collaborate with internal teams to address client needs and deliver solutions in a timely manner.5. Assist in the development and implementation of client support strategies to enhance overall customer experience.6. Identify opportunities for improvement within the client support process and make recommendations for enhancements.7. Attend training sessions to stay updated on company products, services, and policies.8. Support special projects as assigned by management.
Requirements:1. High school diploma or equivalent.2. Energetic personality with a resilient attitude towards challenges.3. Strong presentation and project management skills.4. Excellent communication and interpersonal abilities.5. Ability to work in a fast-paced environment and prioritize tasks effectively.6. Proficiency in Microsoft Office Suite.7. Must be willing to work flexible hours as needed.
Benefits:1. Relocation allowance for eligible candidates.2. Paid Time Off (PTO) for part-time employees.3. Vision insurance coverage.
Working Environment:At NiSource, we value autonomy and independence, empowering our employees to excel in their roles. We provide a supportive and inclusive work environment where creativity and innovation are encouraged.
Equal Opportunity Statement:NiSource is an equal opportunity employer and promotes diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
Deadline to Apply:Please submit your application by May 4, 2024. We look forward to reviewing your qualifications and welcoming you to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
