Client Support Assistant - Work From Home

Responsibilities:- Provide exceptional client support through various communication channels, including email, phone, and live chat- Resolve client inquiries and issues in a timely and professional manner- Work closely with the Client Support Manager to ensure client satisfaction and retention- Assist with order processing, product inquiries, and general client account maintenance- Conduct client feedback surveys and gather insights to improve overall client experience- Collaborate with the sales team to identify upsell and cross-sell opportunities- Stay up-to-date on product knowledge and industry trends to effectively assist clients- Maintain accurate and detailed client records in the CRM system- Contribute to team meetings and brainstorming sessions to improve processes and customer service

Requirements:- Minimum of 2 years of experience in customer service or client support- Bachelor's degree in a related field preferred- Strong communication skills with the ability to effectively interact with clients- Resilient mindset and ability to work well independently- Creative problem-solving skills and the ability to persuade clients effectively- Proficient in Microsoft Office Suite and CRM software- Ability to thrive in a fast-paced and ever-changing work environment- Comfortable with remote work and self-motivated to stay on task- Strong organizational skills and attention to detail- Availability to work part-time hours, with potential for overtime as needed

Equal Opportunity Statement:Western Digital is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.