Welcome to Ovation Healthcare!
At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.
We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.
Client Service Support Agent
A Client Service Support Agent is the supporting role for the client service team in leading project development and task management. This position will help maintain existing business with current clients and help establish new systems for new clients. The position consists of responding to client requests, resolving client concerns and understanding client needs to build positive and productive relationships with clients and the client service team.
Duties & Responsibilities:
Skills Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately
Ability to write reports.
Exceptional verbal, written, and visual communication skills
Proficiency with statistics and dataset analytics (Excel)
Managing multiple workflows and recurring tasks
Processing: Perform and or facilitate processing duties such as reporting of: Refunds
Collections
Claim Adjustments
Claim Corrections
Updated Insurance Changes
Reconciliation of charges and payments
Month End Closing
Medical Record Requests (Internal/External)
Team Building Being able to operate within a team
Communicate timely and clearly with coworkers
Ability to present findings in a polished way
