Client Services Manager Location Henderson, NV (MacDonald Ranch area) : Christopher Homes, a nationally acclaimed luxury residential developer and home builder, has been creating Nevada's finest neighborhoods since 1981. Within four decades, we have developed over 2,000 homes with a total value of over $1 Billion. Our experience and reputation for developing luxury residential neighborhoods is unmatched. Of note, Christopher Homes has been awarded over 150 national and local awards for design excellence, which include: 19 Home of the Year awards, 7 Community of The Year awards, and recognized as the Homebuilder of the Year by the National Association of Homebuilders (NAHB), and numerous other awards.
Our Purpose Enhancing lives by creating innovative homes and communities that inspire and reflect the unique interests of our residents. How we do anything is how we do everything. We are creators. The foundation of our success is rooted in our culture and our most valuable resource is our people. We are a diverse group made up of smart, creative, and dedicated people that are passionate about transforming the modern living experience.
Position Summary The Client Services Manager will complete a variety of tasks including but not exclusive to managing the Client Services team and home delivery process.
Job Duties and Responsibilities Oversee the Client Services Department employees and carry out supervisory responsibilities in accordance with the organizations policies and applicable laws Ensure a five-star experience for our clients Work with other team members to ensure proper expectations and information given to clients is clear, concise, correct and follow Christopher Homes' philosophy and procedures Verifies the client is informed, verbally and in writing, during all phases of pre-construction and construction (i.e. schedule, orientation walks, quality issues, etc.) Manage the client services and home delivery process Communicate with clients in a timely and professional manner Conduct client walk through orientations (delivery and home presentation orientations) Compile and delivers warranty documents to clients at predetermined time periods Monitor satisfactory completion of walk items, obtains client sign-off of items identified on walk throughs, and ensures items are completed within the expected time frame. Provide client feedback to the Client Services Director Maintain current and accurate records for all client contact and communication Performs administrative client services functions, including all client meeting scheduling and communication Manage multiple projects simultaneously, resolve problems, meet deadlines and performance objectives and thrive in a fast-paced work environment ·Interact with other office and field team members and departments to advance processes and projects and to ensure work is being completed in a timely manner Skills and Experience Bachelor's degree is preferred Minimum five years' experience in a similar management role with a single-family residential homebuilder Proficiency with BuildPro Solid experience with Microsoft Office Outlook, Excel, and Word Strong knowledge of operations with budget formulation Ability to manage concurrent projects and competing priorities Ability to follow directions to safely utilize all equipment Ability to handle situations with the highest level of discretion and confidentiality Excellent verbal and written communication skills Keen attention to detail with a creative problem-solving approach Ability to make decisions and initiate action within established guidelines Comfortable working under pressure, handling stressful situations, and acting decisively in a fast-paced environment Must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Job Type: Full-time
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Application Question(s):
Are you able to pass a criminal background check? Are you willing to commute to MacDonald Highlands in Henderson? Do you have experience working in a single-family residential homebuilder warranty department? Do you have strong knowledge of operations with budget formulation? Are you comfortable working under pressure, handling stressful situations, and acting decisively in a fast-paced environment? Are you proficient with BuildPro construction software? Are you willing to work from 7:00 AM to 4:00 PM Monday through Friday? Education:
Bachelor's (Preferred) Experience:
team management: 5 years (Required) Work Location: In person
