Client Services Account Executive

Strategic Client Services Executive
Location - Herndon, Virginia
$80k Base + $20k Bonus ($160k OTE)

You will ensure current customers receive exceptional service that will support maintaining customer satisfaction, customer retention, and discover expansion opportunities. The CSAE will be the main point of contact for customer business needs.

Compensation for this role is a combination of a base salary with bonuses based upon successful retention of our existing customer base.

Responsibilities for Strategic Client Services Account Executive:
Build and maintain strong relationships with your customers while ensuring their needs are being met in a timely manner.
Conduct regular Service Reviews to identify potential issues, understand customers current and future plans, and discover opportunities for upselling services that align with the customers needs.
Own the customer renewal process to keep customers within term.
Monitor accounts and proactively address any issues, escalating as needed, while also surfacing opportunities for improvement.
Resolve complex customer problems or disputes in a professional manner.
Support proactive marketing campaigns to keep customers informed about product updates and best practices.
Keep records and documentation of customer interactions.

Qualifications for Strategic Client Services Account Executive:
5+ years prior experience in customer facing and / or sales roles.
Excellent ommunication skills and the ability to understand the needs of the customers.
Demonstrate analytical and problem-solving skills.
Strong organizational and time management skills.
Knowledge of the corporate information technology (IT) space, any experience working with data backup, or IT Managed Services Providers (MSP) is a plus.
Knowledge of customer service programs and CRM management programs, experience with HubSpot is a plus.
Strong administrative technical skills with standard MS Office components including Word, Excel, and PowerPoint.

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