We are hiring a focused Client Service Representative - Sales to join our awesome team at The Rutkowski Law Firm in Bloomfield Hills, MI.
Growing your career as a Full Time Client Service Representative - Sales is an amazing opportunity to develop productive skills.
If you are strong in persuasion, adaptability and have the right mindset for the job, then apply for the position of Client Service Representative - Sales at The Rutkowski Law Firm today!
A Client Services Coordinator's primary focus is helping families get the help they need through our proven process. We are looking for someone with extensive client/customer service experience who enjoys working with and helping people. Our firm does operate 95% virtually, however, the ideal candidate for this position with live in the metro-Detroit area.While the primary responsibilities of this position are client services related, sales-related experience or interest will make you successful in this role. When clients call our firm, they often do not know where to start first and sometimes are experiencing a difficult situation in their family. It is the duty of the Client Services Coordinator (CSC) to evaluate their situation, listen to their story, determine whether or not we can help them, and schedule their Initial Meeting. We do not offer free consultations, so this process requires the person sitting in this seat to accurately convey they benefits and importance of investing in and scheduling their first meeting. This is the first step in our Virtual Proven Process. The client's conversation with the CSC is the first impression they have of our firm and our team, so it is vital that this person understands not only how to help the client from a firm process perspective, but want to help them and empathize with them on a personal level. The CSCs are involved in the client's journey from start to finish and are an integral part of every team at our firm.Rutkowski Law Firm's goal is to provide our client families with peace of mind through thoughtful planning. This means that while we approach our client's situations from a legal standpoint, we also handle their cases with an empathetic, personal touch.Success in this role will come from someone who is self sufficient and interested in managing their own processes. Yes, we work as a team, and one of our most important Core Values relates to teamwork, but to find success, the people on our teams learn by doing and by creating processes that work for them. To complete the thought, our firm's leadership believe that micro-managing is the quickest way to drown out someone's creativity. We want this person to use the processes and systems we have in place to support our client families, but to always bring new ideas and new formats to the table so that we can constantly improve the work we do for our client families.Someone with experience in client services, customer service, financial services, or sales will be able to 'hit the ground running' as a Client Services Coordinator.We mentioned earlier one of the Core Values. Below is a list of our Core Values. We have created every system and process in our firm around these six items and focus on them daily.Teamwork makes the Dream Work!Dynamic chameleonOwner Mentality Growth MindsetFamily FocusedDisney ExperienceDon't act like an attorneyIf you've read this far and think you would do well here or thrive in this role, we are interested in speaking with you! The first step in the process is to complete the steps through Wize Hire. If we review your application and believe that you would be a good fit, we will contact you to set up a brief phone interview. Depending on the tenor of that conversation, we would set up a second interview to be conducted through zoom.Responsibilities:Helping clients achieve their personal life and financial goals by educating them on our comprehensive legal solutions and our processHandle all inbound calls and inquiriesAnswering questions (without providing legal advice) for current clients and community referral sourcesPrimary point of contact internally and externally throughout the client onboarding processHelping coordinator our referral-out process (connecting clients who are not a good fit with our firm connect with the right community partner)Qualifications:Process & task orientedInterest in, not devotion to, salesHighly motivated and goal driven, ideally with experience in evaluating and selling to prospects or clientsExceptional people skills (customer & client relations skills & experience)Openness to growing and to feedback provided to you by your peers and leadersExcellent communication and negotiation skillsPrioritization, time management, and organizational skillsAbility to create and deliver presentations to your teamFamiliarity with customer relationship management systems (CRMs) and Microsoft Office SuiteTechnology skills. While we are not looking for the next Steve Jobs, we do require that this person have the skills needed to guide someone's family through an entirely virtual process. This means using and scheduling Zoom meetings, webinars, managing a high level of inbound leads through e-mail and phone, the constant use of a CRM and other client management systems, and various other tech-related itemsAbout Company:To get a full understanding of what we do and who we are, you should visit our website at the link below:To know whether or not this is the right fit for you, it is important to have a slight grasp on our Core Values and why they are so important to us. We are dedicated to working as hard as we can to provide our client families with creative legal solutions to incredibly complex or difficult situations. Through our proven process, our goal is to create an experience that is completely unique in the worlds of Estate Planning & Asset Protection. While we are committed to providing this level of service to our client families, we are just as committed to providing our team members with a quality of life that does not exist in many other positions.
Benefits of working as a Client Service Representative - Sales in Bloomfield Hills, MI:
? Excellent benefits
? Opportunities to grow
? Attractive package
