Job Description:
We are looking for a Client Service Representative to join our team at iHeartMedia in San Jose, California. As an entry-level role, this position is perfect for individuals with at least 1 year of experience who are looking to kickstart their career in client services. The ideal candidate will be resilient and adaptable, possessing strong interpersonal skills and a keen ability to cooperate with others.
Responsibilities:1. Act as the main point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.2. Ensure customer satisfaction by actively listening to client needs and providing appropriate solutions.3. Collaborate with internal teams to deliver comprehensive services that meet client expectations.4. Collect and analyze client feedback to identify areas for improvement and implement strategies for enhancing customer experience.5. Maintain accurate records of client interactions and transactions in our CRM system.6. Assist in the preparation of client reports and presentations as needed.
Requirements:1. Bachelor's degree in Business, Marketing, or a related field preferred.2. Excellent communication and interpersonal skills.3. Strong problem-solving abilities and emotional intelligence.4. Ability to work effectively in a fast-paced, dynamic environment.5. Proficiency in Microsoft Office applications.6. Prior experience in customer service or client relations is a plus.
Benefits:1. Training & professional development opportunities to enhance your skills and knowledge.2. Travel opportunities to attend industry events and conferences.3. Disability insurance for added peace of mind.
Working Environment:At iHeartMedia, we prioritize exceeding customer expectations and delivering delight in everything we do. Our team is dedicated to providing top-notch service to our clients and fostering a positive working environment where everyone can thrive.
Equal Opportunity Statement:iHeartMedia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. All qualified applicants will receive consideration for employment.
Deadline to Apply: May 6, 2024
If you possess the required qualifications and are excited about the opportunity to grow in your career with iHeartMedia, we encourage you to apply to join our team as a Client Service Representative in San Jose, California!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
