Client Service Representative

Job Description:

Ro, a leading digital healthcare company based in New York City, is seeking a part-time Client Service Representative to join our team at the Associate Level. The ideal candidate will have at least 2 years of experience in client service roles and possess a reliable and driven personality.

Responsibilities:- Act as the primary point of contact for clients, addressing their inquiries and resolving any issues in a timely and professional manner- Conduct thorough research to provide accurate and helpful responses to client queries- Innovate and implement new strategies to improve the overall client experience- Collaborate with internal teams to ensure seamless communication and support for clients- Maintain client records and ensure all information is accurate and up-to-date- Participate in training and development opportunities to continuously improve skills and knowledge

Requirements:- 2+ years of experience in client service roles- Reliable and driven personality traits- Strong research skills- Ability to innovate and think creatively to solve problems- Excellent communication and interpersonal skills- Proven ability to work well in a fast-paced environment- Proficiency in Microsoft Office Suite and CRM software

Benefits:- Life insurance- Travel opportunities- Medical coverage

Working Environment:At Ro, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We believe in empowering our team members to take ownership of their work and contribute to the overall success of the company.

Deadline to apply: May 8, 2024

Equal Opportunity Statement:Ro is an equal opportunity employer and is committed to providing a diverse work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.