Client Service Officer - Work From Home

MetLife is seeking a motivated and proactive Client Service Officer to join our team. This is a part-time position that allows you to work from the comfort of your own home in Chicago, Illinois. As an Associate Level role, we require a minimum of 2 years of relevant experience in customer service or a related field.

Responsibilities:1. Manage client inquiries and provide timely and accurate responses.2. Develop and maintain strong relationships with clients to ensure customer satisfaction.3. Process client requests, such as policy changes, claims, and billing inquiries.4. Collaborate with internal teams to coordinate efforts in addressing client needs.5. Maintain accurate records of client interactions in our CRM system.6. Identify opportunities to upsell additional products or services to clients.

Requirements:1. Driven and confident personality traits to excel in customer-facing roles.2. Strong people management skills to effectively communicate with clients and internal teams.3. Attention to detail to ensure accuracy in client interactions and record-keeping.4. Proficient in Microsoft Office and CRM software.5. Excellent written and verbal communication skills.

Benefits:- Vision insurance to help you maintain your eye health.- Paid Time Off (PTO) for a healthy work-life balance.- Remote work flexibility to provide convenience and comfort.

Working Environment:At MetLife, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every voice is heard and valued.

Deadline to Apply:Please submit your application by May 29, 2024.

Equal Opportunity Statement:MetLife is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.