Job Description:
Tesoro is currently seeking a part-time Client Service Manager to join our team in Phoenix, Arizona. The ideal candidate will have at least 7 years of experience in client service and a mid-to-senior level of seniority. As a Client Service Manager, you will be responsible for managing a portfolio of clients, ensuring their needs are met, and building strong relationships to drive client satisfaction and retention.
Responsibilities:- Serve as the main point of contact for assigned clients, addressing any issues or concerns in a timely and professional manner- Develop and maintain strong relationships with clients through regular communication and meetings- Understand and anticipate client needs, providing solutions and recommendations to enhance their experience- Collaborate with cross-functional teams to ensure delivery of high-quality service to clients- Monitor and track client satisfaction and retention rates, making adjustments as needed to maintain high levels of client engagement- Identify opportunities for upselling and cross-selling to increase revenue and profitability- Prepare and deliver presentations to clients on company products and services- Stay up-to-date on industry trends and best practices in client service management
Requirements:- Bachelor's degree in Business or related field- 7+ years of experience in client service or account management- Strong adaptability skills to work in a dynamic and fast-paced environment- Demonstrated emotional intelligence to understand and empathize with clients' needs- Excellent presentation skills to effectively communicate with clients and stakeholders- Hardworking attitude with a strong attention to detail and problem-solving skills- Ability to uphold the highest standards of ethical conduct and integrity- Willingness to travel occasionally for client meetings and events
Benefits:- Company-provided equipment for work- Opportunities for travel to meet with clients- Dental insurance coverage
Equal Opportunity Statement:Tesoro is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: March 31, 2024
Join Tesoro as a Client Service Manager and be a part of a dynamic team that values client satisfaction and success. Apply now to be considered for this exciting opportunity in Phoenix, Arizona.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
