Job Description: Client Service Associate
We are a personal financial planning and investment firm located in Mercer Island, seeking an exceptional Client Service Associate to deliver top-notch trading, portfolio allocation, and administrative support to our team and valued clients. This position will provide hands-on assistance to our advisors and clients, helping to maintain and enhance overall efficiencies.
The ideal candidate must possess exceptional organizational skills and the ability to prioritize tasks and manage time effectively. You must be adept at maintaining organizational systems and adapting to different management styles. We value professionalism, poise, integrity, and honesty. We seek a strong leader and project manager who takes pride in their work and demonstrates excellent follow-through. Outstanding service orientation is a must. Please note that this is not an advisory position and will not lead to becoming an advisor.
This role offers a hybrid work arrangement, with 2 days per week in our Mercer Island office and 3 days per week working remotely from home.
Key Responsibilities:
- Oversee client trades under the direction of advisors
- Execute trades on various platforms, including Wealthscape (Fidelity), Schwab Advisor Center (Charles Schwab), DST Vision, and various mutual fund websites
- Track client account transfers, rollovers, and distributions
- Manage portfolio allocations and provide advisors with specific recommendations
- Review existing client portfolio allocations to determine if rebalancing is appropriate
- Prepare reallocation of new client portfolios
- Build up cash in accounts for distributions, withdrawals, or management fees
- Monitor and provide guidance for money movement
- Monitor cash levels in client accounts for distributions, withdrawals, management fees, and excess cash
- Deposit funds in client accounts via check, bank link, or money wire
- Oversee billing of advisory accounts
- Review advisory accounts for sufficient cash to cover management fees before the end of each quarter
- Calculate and make necessary adjustments to AUM percentage fee for specific clients
- Complete client account paperwork and process internally and externally
- Perform, enhance, and monitor workflows required to service clients
- Ability to work with custodian interface by completing new account applications, various account maintenance forms, processing cash and securities transactions, and following up on transactions as needed
- Monitor and maintain databases, including Orion, Eclipse, and Redtail
- Establish client accounts and process internal and external asset movements through custodial platforms (Fidelity, Schwab, and American Funds)
- Prepare advisors for meetings with appropriate forms, reports, data, and research
- Help support staff with tasks such as checking mail, sending packages to clients, and assisting with client hospitality
Qualifications:
- Bachelor's degree in finance, business, or a related field
- Minimum of 5 years of order entry or trading experience in the financial services industry
- Experience with Orion, Eclipse trading platform, or other performance reporting/trading/rebalancing software such as Tamarac
- Proficiency in all aspects of the Microsoft Office suite, with strong Word and Excel skills, and the ability to learn new software and technologies
- Series 7 and Series 66 licenses (or willingness to obtain within a specified timeframe)
- Self-starter, problem-solver, and goal-oriented team player
- Ability to respond in a timely manner, organize tasks, and adjust to changing priorities based on the firm's needs
- Excellent written and verbal communication skills, with strong attention to detail and accuracy
- Ability to work independently as well as effectively in a team environment. Must be able to lead a team and team projects. Strong interpersonal and relationship-building skills. Punctuality is a must
- Self-confidence, professionalism, personal integrity, and an understanding of fiduciary responsibility and regulatory procedures
- Ability to maintain utmost discretion when working with sensitive and confidential information
We are a small, highly successful financial services company committed to providing unexcelled service to our clients, helping them prosper through our attention to their financial needs and goals, combined with in-depth investment research and cutting-edge strategies. Our mission is to offer a personalized, hands-on approach to a select clientele, striving to be responsive, empathetic, trusted, and knowledgeable. Our team operates on a hybrid work schedule, with 2 days in the office and 3 days remote each week.
Compensation and Benefits:
- Competitive salary range of $72,000 to $77,000 per year
- Outstanding benefits package, including:
- Health, Dental, and Vision insurance
- Life, Long-term, and Short-term Disability insurance
- Educational fees for certifications
- Parking or commuter subsidy
- Generous Paid Time Off
- 401(k) options
- Weekly restorative yoga sessions
- Team-building activities and Staff appreciation events
We place a high priority on work-life integration by valuing our employees' whole selves through in-office mind/body practices, creating a supportive, harmonious, and enriching work atmosphere. Therefore, personality and "fit" are as important as skills and work ethic.
If this position aligns with your qualifications and interests, we encourage you to apply today!
Employment Type: Full-Time
Salary: $ 72,000.00 77,000.00 Per Year
