Position: Client Relations Specialist - Work from Home
Company: Bank of New York Mellon Corp.
Location: Houston, Texas, US
Job Type: Part-time
Seniority: Associate Level
Years of Experience: 2
Personality Traits: Dedicated, Passionate
Soft Skills: Persuasion, Communication
Benefits: Free accommodation, Travel & Spending Expenses, Company Transportation
Deadline to Apply: May 23, 2024
Equal Opportunity Statement: Bank of New York Mellon Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Responsibilities:1. Manage and nurture client relationships through regular communication and effective problem-solving.2. Plan and execute strategies to retain, expand, and enhance client partnerships.3. Address client inquiries, complaints, or concerns in a timely and professional manner.4. Use persuasion and effective communication skills to upsell services or products to existing clients.5. Collaborate with internal teams to ensure client needs are met and expectations are exceeded.6. Maintain accurate records of client interactions, transactions, and feedback.7. Monitor and analyze client feedback to identify trends and areas for improvement.8. Provide regular reports on client satisfaction, retention, and profitability to management.
Requirements:1. Bachelor's degree in Business, Marketing, Communications, or related field.2. Minimum of 2 years of experience in client relations, customer service, or sales.3. Strong interpersonal skills with the ability to build rapport and trust with clients.4. Excellent verbal and written communication skills.5. Ability to work independently and efficiently in a remote work environment.6. Proficiency in Microsoft Office Suite and CRM software.7. Demonstrated ability to meet deadlines and prioritize tasks effectively.8. Experience in the finance or banking industry is a plus.
Working Environment:As a Client Relations Specialist at Bank of New York Mellon Corp., you will have the opportunity to work from the comfort of your own home while building strong relationships with colleagues, clients, and partners. You will be supported by a collaborative team and provided with the necessary resources to succeed in your role. Additionally, you will have access to benefits such as free accommodation, travel & spending expenses, and company transportation to ensure a positive and rewarding work experience. Join us and help us make a difference in the lives of our clients. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
