Job Description:
Fannie Mae is seeking a talented Client Relations Specialist to join our team in Jacksonville, Florida. As a Client Relations Specialist, you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction with our products and services. This is a part-time entry-level position with the opportunity for growth and advancement within the company.
Responsibilities:- Communicate with clients via phone, email, and in-person meetings to address any questions or concerns they may have- Act as the main point of contact for clients, ensuring that their needs are met in a timely and efficient manner- Collaborate with internal teams to coordinate responses to client inquiries and requests- Provide support to clients during implementation and integration of our products and services- Proactively identify opportunities to improve client satisfaction and retention- Monitor client feedback and escalate any issues to management as needed- Keep detailed records of client interactions and transactions
Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- 1 year of experience in client relations or customer service- Strong communication and interpersonal skills- Resourceful and confident in dealing with clients- Ability to manage people effectively and solve problems creatively- Proficient in Microsoft Office Suite- Ability to work independently as well as part of a team
Benefits:- Visa sponsorship for eligible candidates- Paid overtime opportunities- Profit sharing program- Recognition and rewards based on performance and merit
Equal Opportunity Statement:Fannie Mae is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.
If you meet the above requirements and are looking for a challenging and rewarding career in client relations, we encourage you to apply before the deadline on April 26, 2024. Join us and be a part of our team dedicated to providing exceptional service to our clients.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
