The Client Relations Officer at Baxalta plays a crucial role in maintaining positive relationships with clients and ensuring their needs are met efficiently and effectively. This part-time position, based in Indianapolis, Indiana, requires a minimum of 2 years of experience. As an Associate Level role, the ideal candidate must possess a strong work ethic, reliability, and excellent analytical skills with a keen attention to detail.
Responsibilities:1. Act as the main point of contact for clients, addressing any inquiries or issues promptly and professionally.2. Manage client accounts, including processing orders, tracking shipments, and handling billing inquiries.3. Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for improvement.4. Collaborate with internal teams to ensure client needs are met and expectations are exceeded.5. Analyze client data to identify trends and opportunities for upselling or cross-selling additional products/services.6. Assist in the development and implementation of client retention strategies.7. Provide regular reports on client satisfaction and key performance indicators.
Requirements:1. Bachelor's degree in Business Administration or related field preferred.2. Minimum of 2 years of experience in client relations or a similar role.3. Excellent communication and interpersonal skills.4. Ability to work independently and as part of a team.5. Proficiency in Microsoft Office Suite, CRM software.6. Strong analytical skills with a keen attention to detail.7. Ability to prioritize tasks and manage time effectively.8. Reliable, hardworking, and dedicated to providing exceptional customer service.
Benefits:1. Vision insurance.2. Employee discounts.3. Free accommodation.
Working Environment:At Baxalta, we foster a dynamic workplace that values teamwork, innovation, and shared success. We believe in creating a supportive and inclusive environment where employees can thrive and grow professionally.
Deadline to Apply:May 6, 2024
Equal Opportunity Statement:Baxalta is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
