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Job Summary:
The Client Care Department Administrator will assist the Client Care team with administrative functions related to all areas of daily Client Care work. The position must have a deep understanding of both TPP and our team's processes to contribute effectively.
Primary Responsibilities:
TPP Pay
Assist team with client setup of TPP Pay upon approval
Assist with researching boarded not processed monthly reports
Data Entry (always primary priority)
Enter data into appropriate fields; databases, records, and files
Create and organizing spreadsheets
Summarizing and compiling data for standardized reports
View and verifying confidential or private customer/client information;
Verifying data by correctly checking and comparing source documentation
Organizing paper formats, paper backups, and material source files as needed
Onboarding
Monitor new client usage and report status back to CCSM
Assist team in scheduling, re-scheduling onboarding meetings
Support
Assist clients with account clean up best practices
Assist clients setting up new integrations (TPP Pay, eSign, etc.)
General
Assist Client Care Manager & Director of Operations with ongoing special projects
Assist with maintenance of the TPP Help Center
Primary Qualifications:
Extensive knowledge of Microsoft Office Suite, particularly of Excel spreadsheets
Strong attention to detail
Able to quickly and accurately type and enter data; knowledge of touch typing system
preferred
Excellent verbal and written communication skills
In-depth understanding of databases
Ability to determine the best course of action in problem solving and make independent
decisions
Understanding of the catering industry is a plus
Ability to work collaboratively with all levels of staff
Excellent TPP skills
Empathetic to clients and TPP team
Time management and ability to multitask
Work independently and as a team
Exceptional listening and communication skills
Success factors/job competencies:
Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of action with a minimum of planning; seizes more opportunity than others.
Deals with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; can comfortably handle risk and uncertainty.
Collaboration - Actively and consistency seeks to work cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results. Service a collaboration catalyst that motivates others to want to collaborate as well.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Emotional Intelligence - Has the ability to perceive emotions of non-verbal signals of others, reason with emotions to promote thinking and cognitive activity, understand emotions by interpreting the cause of others emotions and what it may mean, and manage emotions by having the ability to regulate emotions of self and react and respond appropriately to the emotions of others.
Intellectual Horsepower - Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp; capable, and agile.
Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and other for results
Physical demands and work environment:
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 15 pounds.
Employment Type: Full-Time
Salary: $ 27.00 Per Hour
