Client Care Coordinator

Job summary
Client Support Specialist roleInitial contact for new client intakes and appointment schedulingBuild and maintain relationships with clients
Job seniority: entry level
Responsibilities
• Create a warm and welcoming environment for new clients• Match clients with the best-suited mental health provider• Educate clients about insurance, authorizations, payments, and policies• Communicate clearly and effectively over the phone• Enter client data with excellent attention to detail• Meet personal/team qualitative and quantitative goals
Requirements
• Previous experience in fast-paced customer support role• Learner-mindset with openness to feedback• Strong phone and verbal communication skills• Customer focus and adaptability• Ability to multi-task and manage time effectively• 8-hour shifts with flexible office hours• Background check required
Key Skills Needed
• Customer service• Communication• Attention to detail• Time management
Benefits
• 75% coverage of health, dental, and vision insurance• 12 PTO days accrued annually• 4 paid holidays per year• 401k matching• Life Insurance• Professional development training and opportunities for advancement