Client Advocate, Seniors 55+, Sunday - Wednesday 7Am - 5:30Pm

Client Advocate, Seniors 55+, Sunday - Wednesday 7am - 5:30pm

Phoenix, AZ

Our Client Advocates function very closely to a Case Manager- The main difference is that they do not carry a case load and assist Senior clients. These Client Advocates identify and work directly with individuals who are experiencing long-term homelessness or have significant challenges obtaining stable housing such as serious mental illness and/or medical vulnerability. Our Client Advocates for seniors provide support and referrals to service providers to expedite clients' opportunities to obtain and retain stable housing. This is an active and fast-paced role, often receiving multiple requests from multiple clients at the same time or within the same hour. The successful candidate in this role will be great at prioritizing, multi-tasking and following through on communications to both clients and case managers.

Essential Functions:

• Identify vulnerable individuals and build an effective case plan for them customized to their individual needs

• Refer client to appropriate housing providers, and support in seeking income

• Conduct weekly and ad-hoc follow-up sessions with clients to facilitate success in achieving their goals

• Build and maintain relationships with campus partners

• Perform other duties as required.

Needed Competencies and Proficiencies:

• Commitment to a solution-focused work environment and the clear intention to meet client expectations;

• Competent written and verbal communication skills;

• Desire and capacity to work in fast-paced, high-energy hands-on work environment;

• Able to remain clear-headed when conflicts, crisis and emergency situations arise.

Position Type and Expected Hours of Work:

This is a full-time position. Sunday to Wednesday from 7:30 am to 5:30 PM. Employees work either Saturday or Sunday each week. Scheduled hours may vary depending on agency needs. Time is allotted for meal breaks.
Requirements

Required:
High school diploma or equivalent and one-year of directly related experience;
Strong knowledge of resources
MUST Have State of Arizona Level One Fingerprint Clearance Card
Apply for your Fingerprint clearance card at this website, if you do not have one already: https://psp.azdps.gov/account/finger-print
Intermediate to advanced level of proficiency in Word, Excel and Outlook; highly accurate data entry skills;
CPR-First Aid certification
Naloxone (Narcan) training

Preferred

• Bilingual in English and Spanish.
Requirements

Salary Description

17.00