COMPANY OVERVIEW:
Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Texas based IAA Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.
SCOPE:
As an IAA Supervisor, you play a critical role in overseeing and leading a team of Initial Action Claims Adjusters. This position requires a deep understanding of property and casualty insurance policies, a strong knowledge of claims handling procedures, and exceptional leadership skills. The IAA supervisor will be responsible for ensuring timely and accurate claims processing, providing guidance and support to the team, and maintaining high levels of customer satisfaction. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location.
DUTIES : Lead, mentor, and manage a team of Adjusters. Provide ongoing training and development opportunities for team members. Conduct regular performance evaluations and provide constructive feedback. Set clear performance expectations and goals for the team. Review and assess complex or high-value claims to ensure accurate handling. Monitor claims processing workflow to ensure timely and efficient resolution. Ensure compliance with company policies, industry regulations, and legal requirements. Serve as a point of contact for escalated or sensitive customer inquiries. Communicate with policyholders, claimants, and other stakeholders to provide updates and address concerns. Foster a customer-centric approach within the team to maintain high levels of customer satisfaction. Conduct regular audits of claims files to ensure accuracy and adherence to company standards. Identify areas for improvement and implement corrective actions as necessary. Prepare and present regular reports on team performance metrics, such as claims closure rates, customer satisfaction scores, and turnaround times. Analyze data to identify trends and areas for process improvement. Work closely with other departments, such as Underwriting and Risk Assessment, to provide insights and feedback on claims trends. Collaborate with legal and compliance teams to address complex or disputed claims. Stay up to date with industry regulations and compliance standards. Ensure the team's practices align with state and federal insurance laws. Responsible for reviewing adjuster authority requests related to coverage, liability, payment, and closure. EDUCATION: Bachelor's degree in business or a related field preferred. Texas Adjusters license required. SKILLS & EXPERIENCE: Minimum 5 years of insurance industry experience, claims processing, or a related field is preferred. Proficient knowledge of property and casualty insurance policies and coverages. Strong understanding of claims processing procedures, including investigation, evaluation, and settlement negotiation. Excellent communication and interpersonal skills. Detail-oriented with strong analytical and problem-solving abilities. Ability to adapt to a fast-paced and dynamic work environment. BENEFITS: 401(k) Retirement Savings Plan with employer match. Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance Paid Time Off, Holidays, and Leave programs. Flexible spending accounts Basic Life Insurance and Voluntary Life/ADD Voluntary Short Term and Long-Term Disability Please note that the salary range listed is an estimate provided by the job board and might not align with accurate information. The actual salary for this position may vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process. UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
