Claims Specialist
Property Field Inspection
US-TN-Manchester
Job ID:
********
Type:
Regular Full Time
# of Openings:
1
Category:
Claims and Investigation
Manchester, TN
Overview
Build your career at one of the top companies for professional growth in the U.S.! Khakis optional...
At State Farm we invest in our employees by providing a competitive Total Rewards package:
Starting Salary is $55,029.65 ($27.31/hr) - $79,230.63
annually, ($39.32/hr). Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience.
You are also eligible for:
An annual bonus based on individual and enterprise performance
Annual merit increases
401(k) contribution
Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what's important to you!
Industry leading Tuition Assistance Programs
Wellnessand mental health programs
Discounts from hundreds of retailers through our Perks at Work program
And more!
Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!
Responsibilities
Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accidental and weather-related claims for homeowners, commercial properties, and large losses.
We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.
Where you'll work: This position is located in Manchester, Tullahoma, Fayetteville, Winchester, TN.
Competitive candidates should reside within this zip code territory.
38453
37306
37328
37334
37335
37345
37348
37349
37355
37359
37360
37388
37398
38449
38455
38488
Key Responsibilities:
Conduct on-site inspections and assessments of property damages for both residential and commercial claims
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
Investigate and adjust both personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines
Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel to assist in other territories
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours. Candidates may be asked to work outside of their assigned territory as business needs dictate
Qualifications
Bachelor's degree in a related field is preferred or equivalent work experience
Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
Strong knowledge of property insurance policies, coverage and claim handling practices
Demonstrated knowledge of both residential and commercial building construction
Familiarity with local regulations and compliance requirements in California
Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
Proven ability to assess damages, estimate repair costs, and negotiate settlements
Detail-oriented with strong organizational and analytical skills
Proficient in using claims management software and other relevant tools
Physical Requirements:
Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
A valid driver's license is required
Preferred Skills:
Experience in handling complex or high-value claims
Construction background
Water mitigation inspection
Xactimate, XactContents
Employees must successfully complete all required training, including applicable licensing exam(s), MVRs and background checks required of various state(s).
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State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing.
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