Your Title:Civil Engineering Professional Services Consultant InternJob Location:RemoteOur Department:Agile AssetsAgileAssets, A Trimble Company, is looking for a resident professional services consultant (PSC) to provide our clients support and consulting in the use of the AgileAssets software solutions. In this role you will help solve client problems and promote the use of the AgileAssets software solutions. This position is also referred to as Resident Engineer.This role includes a hands-on approach while gaining an in-depth understanding of our client's business needs by living in their shoes, being the voice of the customer at AgileAssets while fulfilling the duties of the PSC. You will develop technical skills to support our client while working with the client's stakeholder to understand their business processes and requirements. You will help configure the software to meet requirements. In this role, you will be a champion of the AgileAssets software and help your client business team(s) obtain return on their investment in our solution.What you will do:- PSC is responsible for client satisfaction and all aspects of the total client relationship and experience with AgileAssets. The position focuses on client growth through developing and deepening relationships, developing and conveying value through software utilization, advocating for the client, ensuring all defects are addressed and ensuring ongoing client happiness.- The PSC's purpose is to work with the team to own and communicate the state of our customer accounts so we can steward relationships with all our customers.- The PSC proactively ensures the alignment, satisfaction, retention, and growth of our customers by aligning with the company values.- Work directly with clients to manage initial access, map and transfer data and creation of process documentation- Prepare training agendas from release documentation, field service requirements or software documentation; ensuring that course material reflects current product features and customer requirements- Strive to retain existing clients and ensure the maximum longevity of their relationship with Trimble through proactive contact, excellent service delivery and appropriate relationship development- Work in close partnership with clients to determine their key requirements, collaboration objectives, and communicate these requirements back to key business functions- Strive to retain existing clients and ensure the maximum longevity of their relationship with Trimble through proactive contact, excellent service delivery and appropriate relationship developmentWhat Skills & Experience You Should Bring- Currently pursing a degree in Civil Engineering, Computer Science or related field. MS in Transportation Engineering preferred- Experience with customer-facing work in a SaaS or enterprise software company is a plus- Knowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management.- Strong technical acumen, with database programming skills strongly preferred- Excellent relationship development, interpersonal, written and oral communication skills (Consulting skills)- Proven customer service capabilities, including expectation setting and management- Positive attitude and aptitude to work independently in a fast-paced environment- Self-starter, energetic and motivated contributor- Capable of establishing credibility, motivating others, instilling accountability, and achieving results-Pay Equity-Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.-Hiring Range:22.07-28.13-Bonus Eligible?No-Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.-Trimble is proud to be an equal opportunity employer. We welcome and embrace ourcandidates' diversity and take affirmative action to employ and advance individualswithout regard to race, color, sex, gender identity or expression, sexual orientation,religion, age, physical or mental disability, veteran status, pregnancy (includingchildbirth or related medical conditions), national origin, marital status, geneticinformation, and all other legally protected characteristics. We forbid discrimination andharassment in the workplace based on any protected status or characteristic. A criminalhistory is not an automatic bar to employment with the Company, and we considerqualified applicants consistent with applicable federal, state, and local law.The Company is also committed to providing reasonable accommodations forindividuals with disabilities, and individuals with sincerely held religious beliefs in our jobapplication procedures. If you need assistance or an accommodation for your job,******
