**Company Description**
Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the companys cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.
Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscalers purpose-built security platform puts a companys defenses and controls where the connections occurthe internetso that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.
**Job Description**
Zscaler is committed to a world-class service experience for our customers. We are customer-obsessed. One of our strategies to achieve this goal is through digital transformation using AI-based Chatbot as a channel for our customers to proactively service reported issues. The Digital Transformation PMs goal is to help plan and execute a Support delivery model that drives proactive, and faster responses for our customers saving them time and effort.
Partnering with both internal and the solution vendor, you would lead initiatives on program building, implementing, and improving sophisticated, versatile, and efficient digital support channels, as well as helping with relevant product knowledge development around them.
Key responsibilities:
Deploying and maintaining a conversational AI Chabot
Build knowledge guided workflows for the chatbot conversations
Analyze conversational chat and end-user feedback and take actions
Identify solution workflow for internal agents and help close knowledge gaps
Create and monitor chatbot, usage, resolution, and other metrics
Manage and maintain a conversational chatbot
**Qualifications**
Hands-on Zscaler experience, preferably as an end-user
Experience automating and administrating Zscaler
Knowledge of chatbot and other customer-facing support tools
Collaborative mindset to work with cross-functional teams
Enthusiasm to learn new technologies and solutions like to bring sophisticated customer experience
* An environment where you will be working on cutting edge technologies and architectures
* A fun, passionate and collaborative workplace
* Competitive salary and benefits, including equity
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