Chat Support Specialist - Work From Home

Job Description:

L Brands is seeking a Chat Support Specialist to join our team in Phoenix, Arizona. This is a part-time, work-from-home position at the Associate Level, requiring at least 4 years of experience in customer service or a related field. The ideal candidate will be resilient, driven, and possess strong soft skills such as creativity and time management.

Responsibilities:- Provide exceptional customer support via chat, addressing inquiries, resolving issues, and providing product information- Utilize data to inform decisions and drive strategic initiatives to enhance the customer experience- Collaborate with cross-functional teams to improve processes and optimize efficiency- Meet and exceed performance metrics, including customer satisfaction scores and response times- Stay up-to-date on product knowledge and industry trends to provide accurate and timely information to customers

Requirements:- 4+ years of experience in customer service or a related field- Excellent written and verbal communication skills- Strong problem-solving abilities and attention to detail- Ability to multitask and prioritize tasks effectively- Proficiency in Microsoft Office and chat support platforms- High school diploma or equivalent, college degree preferred

Benefits:- Gym membership- Paid overtime- Relocation allowance

Working Environment:- Remote work environment with a focus on leveraging data to drive decision-making and strategic initiatives

Equal Opportunity Statement:L Brands is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to providing a positive and inclusive work environment for all employees.

Deadline to apply: May 22, 2024

If you meet the qualifications and are looking for a challenging and rewarding opportunity to work from home as a Chat Support Specialist at L Brands, we encourage you to apply now. We look forward to welcoming a talented and dedicated individual to our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.