Chat Support Representative

Job Description:

State Farm Insurance Cos. in San Antonio, Texas is seeking a reliable and passionate Chat Support Representative to join our team on a part-time basis. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to jumpstart their career in the insurance industry.

Responsibilities:1. Respond to customer inquiries via chat in a timely and professional manner.2. Provide information about insurance policies, coverage options, and claims processes.3. Assist customers with policy changes, billing questions, and account maintenance.4. Research customer inquiries to provide accurate and comprehensive responses.5. Escalate complex issues to senior representatives or supervisors when necessary.6. Maintain a positive and friendly attitude to ensure a high level of customer satisfaction.7. Meet or exceed established goals for customer service quality and efficiency.

Requirements:1. Reliable and punctual with a strong work ethic.2. Passionate about providing excellent customer service.3. Excellent research skills to quickly and accurately find information.4. Strong written and verbal communication skills.5. Ability to multitask and prioritize effectively in a fast-paced environment.6. Basic computer skills and proficiency with chat software.7. High school diploma or equivalent.

Benefits:In addition to a competitive hourly rate, State Farm Insurance Cos. offers a range of benefits for part-time employees, including parental leave, life insurance, and a retirement plan. We strive to create a working environment that injects a sense of joy and vibrancy into your day-to-day tasks, making State Farm a great place to grow and develop your career.

Equal Opportunity Statement:State Farm Insurance Cos. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 15, 2024

Join our team and make a difference in the lives of our customers! Apply now to become a Chat Support Representative at State Farm Insurance Cos. in San Antonio, Texas.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.