Job Description:We are seeking dedicated and reliable Chat Support Officers to join our team at Microsoft. This is a part-time, entry-level position that allows you to work from home in Phoenix, Arizona. As a Chat Support Officer, you will be responsible for providing exceptional customer service through online chat support to assist customers with technical issues or product inquiries.
Responsibilities:- Respond to customer inquiries and provide technical support through online chat- Troubleshoot and resolve customer issues in a timely and efficient manner- Maintain accurate records of customer interactions and transactions- Collaborate with other support team members to ensure a seamless customer experience- Adhere to company policies and procedures while providing outstanding customer service- Continuously develop knowledge of Microsoft products and updates to better assist customers
Requirements:- 1 year of experience in customer service or technical support- Strong attention to detail and ability to multitask effectively- Excellent communication skills, both verbal and written- Ability to work independently and collaborate with a team- Persuasive communication skills to guide customers towards appropriate solutions- Must have a reliable internet connection and a suitable workspace to work from home
Personality traits required:- Dedicated to providing exceptional customer service- Reliable in meeting deadlines and delivering high-quality work
Soft skills required:- Attention to detail to accurately assess and address customer needs- Persuasion skills to effectively communicate with customers and guide them towards solutions
Benefits:- Life insurance coverage- Training and professional development opportunities- Disability insurance coverage
Working environment:At Microsoft, we prioritize quality in all aspects of our work, products, and services. As a Chat Support Officer, you will be expected to uphold these standards and provide the best possible support to our customers.
Equal Opportunity Statement:Microsoft is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
