Job Description:
Mosaic is seeking a talented Chat Support Manager to join our team on a part-time basis. This position will be based in San Antonio, Texas, but will allow the flexibility to work from home. The ideal candidate for this role will have at least 5 years of experience in chat support or customer service management.
Responsibilities:- Manage a team of chat support agents to ensure high levels of customer satisfaction- Develop and implement chat support strategies to enhance customer experience- Monitor chat metrics and KPIs to track team performance and make data-driven decisions- Provide coaching and feedback to team members to improve performance- Collaborate with other departments to address customer issues and improve internal processes- Stay updated on industry trends and best practices in chat support
Requirements:- Proven experience in chat support or customer service management- Strong communication and interpersonal skills- Ability to lead and motivate a team- Proficiency in chat support tools and software- Driven and confident personality traits- Strong soft skills in leadership and cooperation- Excellent problem-solving skills
Benefits:- Employee discounts- Medical coverage- Paid overtime
Working Environment:At Mosaic, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where employees can thrive.
Deadline to apply: ********
Equal Opportunity Statement:Mosaic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Mosaic complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
