Chat Support Associate

Job Description:

HCA Holdings is seeking a dedicated and driven Chat Support Associate to join our team in Los Angeles, California. As an Associate Level position, we are looking for a candidate with at least 4 years of experience in a similar role.

Responsibilities:1. Provide exceptional chat support to customers by answering inquiries, troubleshooting issues, and resolving problems in a timely and professional manner.2. Utilize critical thinking skills to analyze customer needs and provide strategic solutions.3. Collaborate with other team members to ensure a seamless customer experience across all channels.4. Document customer interactions and feedback to continuously improve the quality of service.5. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements:1. 4 years of experience in a customer support or similar role.2. Strong communication skills and the ability to multitask effectively.3. Dedication to providing excellent customer service.4. Driven to exceed performance goals and deliver results.5. Critical thinking and strategic planning skills.6. Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits:1. Dental insurance to promote overall well-being.2. Free food provided for employees during working hours.3. Paid Time Off (PTO) to ensure a healthy work-life balance.

Working Environment:At HCA Holdings, we prioritize employee well-being through health and wellness initiatives. Our goal is to create a positive and supportive work environment where all employees can thrive.

Deadline to Apply:Please submit your application by May 11, 2024.

Equal Opportunity Statement:HCA Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.