The Change Manager is primarily responsible for providing dedicated program/project support for change initiatives, as well as promoting increased change capability in individuals and groups for a range of projects in assigned areas. The Change Manager will work closely with the Lead Change Manager or Change Management Lead, Product, Process and Delivery team members, communications and other business partners to assess the level of change and help develop and execute an appropriate change management strategy, including leadership and stakeholder engagement, communication, training and adoption reinforcement plans. The Change Manager reports to the Change Management Lead for his/her assigned area.
Develop detailed knowledge and understanding of the business strategy, objectives, and goals Establish relationships with key project leaders/product owners, and business stakeholders Promote and sponsor partner interaction between product/delivery teams and business partners to foster a collaborative working environment Apply a structured change management approach and execute change-related activities Administer and complete change management assessments Support communication planning and execution efforts Support training planning and execution efforts Support adoption reinforcement planning and execution efforts; including training material creation such as Quick Reference Guides, videos, etc. Consult and advise project team members and key business partners in the change process Evaluate and ensure user readiness Track and report issues to the Change Management Lead, Lead Change Manager and/or project team Monitor change adoption post implementation Set expectations with team members and other stakeholders and continually manage those expectations Conduct the following Change Management activities: Conduct stakeholder impact assessments and analyses Support onboarding activities for members of the change network Prepare for and lead outreach and feedback loop activities: focus groups, working sessions, and feedback discussions, etc. Execute communications plans Execute leadership involvement plan Execute post-deployment support and reinforcement plans Assess adoption and prepare/execute adoption remediation plans as necessary Bachelor's Degree in Organizational Change, Communication, Computer Science, Management Information Systems, or related field 5-10 years of experience as a Change, IT Project, Operations Manager or Communication Manager Experience and knowledge of change management principles, methodologies, and tools Proven successful track record working in large/complex multi-location programs/projects Experience with large-scale organizational change efforts Experience with technology implementations Exceptional communication skills – both written and verbal Detail-oriented Ability to clearly articulate messages to a variety of audiences Ability to establish and maintain strong relationships Ability to influence others and move toward a common vision or goal Flexible and adaptable; able to work in ambiguous situations Demonstrated ability to learn technical information quickly Demonstrated ability to identify training needs and create training materials leveraging a variety of modalities Problem solving and root cause identification skills Understands business process mapping Possesses systems thinking Must be a team player and able to work collaboratively with and through others Acute business acumen and understanding of organizational issues and challenges Familiarity with video editing tools Familiarity with project management approaches, tools and phases of the project lifecycle (including agile) Knowledge of back office and/or Staffing Industry desired Some travel may be required (based upon needs of assigned projects) Core Competencies:
Build relationships Develop people Lead change Inspire Others Think critically Communicate clearly Create accountability
