Certification Technician (Office Specialist 2) Location Hybrid remote in Hillsboro, OR : Initial Posting Date: 12/22/2023 Application Deadline: 01/04/2024 Agency: Department of Human Services Salary Range: $3,006 - $4,338 Position Type: Employee Position Title: Certification Technician (Office Specialist 2) : We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply. Do you enjoy making a positive impact helping your community thrive? Would you like to play a rewarding and crucial role in the certification process? Are you a clerical expert with a passion for administrative support? If that's you, come join our dynamic and diverse team and unlock your potential as a Certification Technician! We are currently seeking a passionate and dedicated Certification Technician to join our SPECTACULAR Hillsboro Child Welfare team! This recruitment will close on 1/3/2024. Oregon Department of Human Services (ODHS), A place to belong and make a difference! When you join the ODHS , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity. Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision. We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice. We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more! Your duties at a glance As an employee working within the Child Welfare Program , you will have an opportunity to make a meaningful difference in the lives of Oregon's most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being. As a Certification Technician, you will: Provide administrative support to Certifiers, Resource Parent Training Team and branch staff managers. Work alongside other certification technicians and have some contact with clients who are working towards or interested in being certified. Complete data entry making sure that all required information is entered for each case. Complete administrative tasks such as updating materials for certification manuals and packets, data entry, conducting file management, attending meetings, completing registration for training session, and applying customer service skills when needed. What you need to qualify Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR An associate degree in any field; OR An equivalent combination of education and experience. Essential attributes We are looking for candidates with: Demonstrated ability providing customer service skills that include demonstrated experience consistently going beyond meeting the customer's basic needs. Experience providing customer service, including through the use of a multi-line phone. Experience explaining rules, regulations, and procedures in a clear and understandable way. Demonstrated ability to work well with people from a wide variety of backgrounds and showcase intercultural competency. Demonstrated ability using a trauma-informed lens to professionally resolve conflicts with a wide variety of people. Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Working conditions Your work will be conducted in the office for the first 6 months as part of your training requirements. There will be potential for a hybrid work schedule after 6 months. Your work schedule will be a standard work week: Monday - Friday, 8:00am - 5:00pm You will have required travel for day-to-day work in the community. You may also have required travel for the purpose of attending trainings. Your work schedule will be Monday - Friday, 8:00 - 5:00 and hours may fluctuate based on service needs. Occasional compensated overtime may be required, including evening and weekend work. You may interact with a wide range of people including some who have experienced trauma and exhibit challenges in controlling their emotions. You may walk into stressful situations that require quick decision-making skills to ensure safety of those being serviced and your own physical safety. This may also be trauma inducing. How to apply Your work history profile, resume, and cover letter are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position. Please upload a resume or complete the work history profile. Note: Your resume and optional cover letter may be uploaded in the Resume/CV field on the online application Current State of Oregon employees: Apply via your employee Workday account. If you are not a current State of Oregon employee, view this application instructional video . After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process. Additional requirements Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. A valid driver's license and acceptable driving record are required. Helpful information This is permanent position and is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies. Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page. If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Hajer Algellal . Please be sure to include the job requisition number. REQ#-144966
